Shipping policy

SHIPPING POLICY Herbaferm Ltd trading as Rebiotika

1. Shipping Destinations At this time, Rebiotika exclusively ships to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).

  • Note: We do not offer international shipping at this moment. Any orders placed with a delivery address outside of the UK will be cancelled and refunded.

2. Order Processing Times

  • All orders are typically processed within 1–2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

3. Domestic Shipping Rates & Estimates We aim to provide reliable and affordable delivery via Royal Mail or other trusted domestic couriers:

  • Standard Delivery: Estimated 2–5 business days.

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

4. How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us. If your service includes tracking, this email will contain a tracking number you can use to check its status.

  • Please allow 48 hours for the tracking information to become available.

  • If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@rebiotika.co.uk with your name and order number, and we will look into it for you.

5. P.O. Boxes Please note that some couriers have restrictions regarding delivery to P.O. Boxes. If your delivery address is a P.O. Box, we may contact you to request an alternative physical address to ensure successful delivery.

6. Shipping Address Accuracy Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders that are undelivered due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, a re-delivery fee may apply.

7. Damaged Parcels In the event that your order arrives damaged in any way, please email us as soon as possible at info@rebiotika.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

8. Contact Information If you have any further questions, please don't hesitate to contact us: Email: info@rebiotika.co.uk Address: 1A Falmer Court, London Road, Uckfield, TN22 1HN, United Kingdom