Refund policy

REFUND & CANCELLATION POLICY Herbaferm Ltd trading as Rebiotika

1. Right to Cancel In accordance with UK consumer law, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise this right, you must inform us of your decision via email at info@rebiotika.co.uk before the 14-day period expires.

2. Conditions for Returns & Refunds Due to the nature of our products (food supplements), we can only accept returns and issue refunds if the following conditions are met:

  • Sealed Packaging: The product must remain in its original, unopened packaging with the hygiene seal intact.

  • Resalable Condition: The item must be unused and in the same condition that you received it.

  • Exclusion: For health and hygiene reasons, we cannot accept returns or offer refunds for any product where the seal has been broken or tampered with.

3. Damaged or Faulty Goods We take great care in packaging our products, but if an item arrives damaged or faulty, please contact us within 48 hours of delivery.

  • Please include your order number and photographic evidence of the damage.

  • We will offer a replacement or a full refund for any confirmed faulty or damaged items.

4. How to Return an Item

  1. Contact us at info@rebiotika.co.uk to notify us of your return.

  2. We will provide you with the return shipping address-

  3. You are responsible for the cost of return shipping unless the item is faulty or was sent in error.

  4. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

5. Processing Refunds Once your return is received and inspected:

  • We will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

6. Order Cancellations (Before Dispatch) If you wish to cancel an order that has not yet been dispatched, please contact us immediately. If the order has already been processed and handed over to the courier, you must follow the standard return process outlined in Section 1.

7. Contact Us For any questions regarding returns or refunds, please reach out to our team: Email: info@rebiotika.co.uk